Terms of Service

By creating an account or using dvrk.com and the DVRK commerce platform (the "Service"), you agree to these Terms of Service. If you are using the Service on behalf of a business, you represent that you have authority to bind that business.

DVRK is a commerce platform for merchants in Vietnam, providing tools to manage a storefront, products, orders, and customers, and — where a merchant chooses to connect one — to launch and manage advertising campaigns on third-party ad platforms (such as TikTok, Meta, and Google Ads) on the merchant's own connected accounts.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly at hello@dvrk.com if you suspect unauthorized use of your account.

As a merchant, you are the data controller for the personal data of your own customers that you collect and store through the Service (names, contact details, orders, addresses). You are responsible for having a lawful basis to collect and process that data, and for complying with applicable law, including Vietnam's Law on Personal Data Protection (Law No. 91/2025/QH15). DVRK acts as your technology provider and processes this data on your behalf and on your instructions.

You agree not to use the Service to:

• Sell or promote illegal goods or services;
• Violate any applicable law or the rights of any third party;
• Attempt to gain unauthorized access to the Service or another merchant's data;
• Use a connected third-party integration (ad platform, payment provider, shipping carrier) in a way that violates that third party's own terms of service; or
• Interfere with or disrupt the integrity or performance of the Service.

The Service can connect to third-party platforms at your request, including TikTok Marketing API, Meta Marketing API, and Google Ads API. When you connect one of these, you authorize DVRK to act on your own account on that platform (for example, to create ad campaigns or pull reporting) within the guardrails you configure. Your use of any connected third-party platform is also governed by that platform's own terms. DVRK is not responsible for the availability, accuracy, or outcomes (including ad spend or campaign performance) of any third-party platform.

Fees for the Service, if applicable, are described on our pricing page or in a separate agreement with you. Separately, any advertising spend on a connected third-party platform is billed directly by that platform to the payment method you have on file there, not by DVRK.

DVRK and its licensors own all rights in the Service, excluding content and data you or your customers submit. You retain ownership of your store's content and data.

You may stop using the Service and request deletion of your account at any time — see our Data Deletion Instructions. We may suspend or terminate access to the Service for violation of these terms.

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, DVRK is not liable for indirect, incidental, or consequential damages arising from your use of the Service, including losses related to advertising spend or campaign performance on connected third-party platforms.

These terms are governed by the laws of Vietnam.

We may update these terms from time to time. Material changes will be reflected by updating the "Last updated" date above.

Questions about these terms can be sent to hello@dvrk.com.